We guarantee that our products are as advertised and that all new products are indeed new unless otherwise noted. If we have damaged, discontinued, consigned or used products, these will be noted clearly. We want our customers to be satisfied with their purchases, keeping you as a repeat customer.
When your purchase arrives, you have a 48 hour approval period to play and evaluate the bass, amp or accessory. If you are not satisfied with the purchase you must contact us within this 48 hour time period and arrange for a return. If you decide to return the item during this 48 hour period, we will refund the purchase price with the same manner of payment you used for the purchase (cash purchases will be refunded with a check) once we have inspected the returned item.
The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. Freight charges will never be refunded and any damaged items due to shipment must be handed by you and the shipper through a freight claim.
If you are not satisfied with your purchase, please return the item to us as quickly as we sent it to you and in the same condition. If we don't hear from you we will assume you are satisfied and the sale is complete.